Refund and Cancellation Policy.

Effective Date: 25 October 2026
Applies To: CliniByte Newsletter Standard ($17/month), Pro ($26/month), and Ultra ($35/month) plans.

7-Day Initial Refund

If you subscribe to a monthly CliniByte Newsletter plan and decide to cancel within 7 calendar days of your initial payment, you are entitled to a 100% full refund provided that no live email campaign has been dispatched from your workspace yet.

Monthly Cancellations

All plans are billed month-to-month with no long-term lock-in. You may cancel, pause, or switch between Standard ($17), Pro ($26), and Ultra ($35) at any time by emailing info@clinibyte.org or calling +256 (0)792781261 before your next monthly billing date. Once a monthly cycle has commenced and campaigns have been dispatched, that month's fee is non-refundable, and your cancellation stops all future renewals immediately.

Service Remedy

If a scheduled weekly dispatch is delayed by more than 24 hours due to an error on our infrastructure, we will credit your workspace with a complimentary pro-rata extension or refund the affected week upon request.

Requesting a Refund

Send an email to info@clinibyte.org with your organisation name and invoice reference, or call +256 (0)792781261. We reply within 24 hours, Monday to Saturday.